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New WebPhone Calling Card Feature

WebPhone Plus offers great calling features at no additional cost
Redial

Tired of redialing phone numbers? Regardless of the status of your previous call -- answered, unanswered, or busy -- Redial will connect you to the number you just dialed. If the line is busy, Redial will attempt to contact the number for up to 30 minutes. When the line is available, you will receive a notification call and will be connected to the other person.

To activate Redial:

  1. Press *66 and then the Dial button.
  2. A voice prompt will then announce the last number you dialed and ask for confirmation to make the call.
  3. Press 1 to start the Redial request and press the End button.
  4. As soon as the call is answered, Redial will call you back. You will hear a distinctive short-short-long ring.
  5. Accept the call and begin speaking.

To deactivate Redial:

  1. Press *86 and then the Dial button.
  2. You will hear a voice prompt confirming that the command has been recognized.
  3. Press the End button. All Redial requests are now deactivated.

Usage Notes:

  • If you are trying to reach a busy or unanswered number, Redial will attempt to connect your call every two minutes for a period of 30 minutes.
  • Redial cannot be activated for calls made to numbers outside of your regional calling area; calls to 411, 611, 911, 900, or toll-free numbers; or operator-assisted numbers.
WebPhone Plus feature codes
Download a complete list of WebPhone Plus feature codes (PDF)

WebPhone User's Guide
Instructions for using this calling feature are included in the WebPhone User's Guide (PDF)
Frequently Asked Questions:

Can I use Redial on long distance calls?
Yes. You will be charged based on the current WebPhone rates. Please note that you will be charged for any call attempt where the called party answers, even if you do not answer the notification call.

Can I use Redial with more than one busy number at a time?
Yes. You will receive a redial ring as each line you've tried becomes open. If you are on another call when the next busy line becomes free, you will not hear the notification ring. You should be able to switch to the new call using the Call Waiting feature.

What if I'm away from my phone during a redial ring?
Redial will continue to try to reach you and the number you're trying to call for 30 minutes. If you are away from your phone and unable to answer the notification ring, the call is still considered completed and the Redial request will be cancelled.