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New WebPhone Calling Card Feature

WebPhone Plus offers great calling features at no additional cost
Reach Me

Expecting an important call, but not sure where you will be to receive it? With Reach Me, you can direct incoming calls to as many as 5 different phone numbers.

Calls can be directed to your Reach Me numbers all at once or in any sequence you choose. The feature also gives you two options for answering incoming calls: Automatic Call Acceptance connects a call to the first Reach Me number that answers; Positive Call Acceptance plays a prompt that gives you the option to accept, decline, or send the call to VoiceMail.

To set up Reach Me through the online account center:

  1. Login to the account center and click the Reach Me link on the left side of the screen.
  2. To turn on Reach Me, select the "Call Reach Me numbers all at once" or the "Call Reach Me numbers in order" option.
  3. Check the box if you would like incoming calls to go to your WebPhone dialer before any Reach Me numbers.
  4. Select the number of rings before the next Reach Me number is called. (This setting applies to Reach Me "in order" attempts.)
  5. Enter up to five Reach Me phone numbers. You may include a brief description for each number.
  6. Select the Automatic Call Acceptance or the Positive Call Acceptance option.
  7. Check the box if you would like callers to have the option to go directly to VoiceMail.
  8. Click the Save Settings button. Reach Me is now active.

To turn off Reach Me:

  1. Login to the account center and click the Reach Me link on the left side of the screen.
  2. Select the "Reach Me is OFF" option.
  3. Click the Save Settings button.

Usage Notes:

  • Enter Reach Me phone numbers as you would dial them from your phone. Include international access, country and city codes if necessary.

    For example, if you are in the U.S. (or are using the U.S. dial plan) and want to add the New Jersey local phone number (973) 555-8899 to your Reach Me list, enter 9735558899 (add a 1 to the front if this is a long distance call).

    If you are in the U.S. (or are using the U.S. dial plan) and want to add the Milan, Italy, phone number 7700111 to your Reach Me list, enter 01139027700111 (011 39 02 7700111).

    If you are using the Italy dial plan, you would enter the phone numbers in the examples above as follows: 0019735558899 (New Jersey) and 027700111 (Milan).
  • To temporarily bypass a number in your Reach Me list, check the Disable box (in the online account center) and click the Save Settings button. Uncheck the box when you are ready to accept Reach Me calls at that number.
  • N11 numbers (911 and 411, for example) and operator phone numbers (0 or 0+) cannot be used as Reach Me numbers.
  • If you have included your WebPhone phone number as a Reach Me number, please note that features such as Call Blocking, Unconditional Call Forwarding, and Do Not Disturb will be applied if active.
WebPhone Plus feature codes
Download a complete list of WebPhone Plus feature codes (PDF)

WebPhone User's Guide
Instructions for using this calling feature are included in the WebPhone User's Guide (PDF)

Online feature management
You can change your Reach Me settings in the Manage Features section of our online account center. Login to the account center.

Frequently Asked Questions:

What is the difference between Automatic Call Acceptance and Positive Call Acceptance?
With Automatic Call Acceptance, incoming calls are automatically connected to the first Reach Me phone that answers. Positive Call Acceptance offers you the ability to accept, decline, or send a call to VoiceMail. If you have selected the option to ask callers to record a name, the name will be played back to you.

With both acceptance options, you can allow callers to leave a VoiceMail message during the Reach Me process.

If I select Positive Call Acceptance, what will I hear when answering a call?
When you answer the call, you will hear the following prompt: "This is a Reach Me call from <caller's name or caller's phone number>. Press 1 to accept this call. Press 2 to decline this call. Press * to forward this call to VoiceMail."

If the caller has recorded a name, it will be played as part of the prompt. If there is no caller name, the caller's phone number will be played. If there is no caller name and the phone number is not available, the prompt will begin, "This is a Reach Me call from an unknown number."

What happens if I do not respond to the Positive Call Acceptance prompt or if I decline the call?
You will hear a prompt confirming that the call has been declined, and the call will be disconnected. If you have selected the "all at once" option, Reach Me attempts to the other Reach Me numbers will continue. If you have selected the "in order" option, the call will be forwarded to next Reach Me number.

What happens if the caller goes to VoiceMail or hangs up while I am responding to the Positive Call Acceptance prompt?
After any currently playing prompt is completed, you will hear, "I'm sorry. The person calling you is leaving a VoiceMail message," or "I'm sorry. The person calling you has ended the call."

If Reach Me is on, what will a caller hear after dialing my phone number?
The caller will hear the following greeting: "Please wait while we try to reach your party." If you have chosen the option to allow callers to leave a VoiceMail message, this prompt will then be played: "You can press star at any time to leave a VoiceMail message." If you have chosen the option to allow callers to record a name, the caller will then hear: "Please say your name and press the pound key." While Reach Me attempts are in progress, the greeting message will be repeated periodically to let the caller know that the call is still connected.

How will I be charged for Reach Me calls?
A Reach Me call may have two different segments: (1) the inbound segment when the call is connected to your WebPhone phone number; and (2) the outbound segment when the call is forwarded to a Reach Me number and you are connected to the caller.

Depending on your calling plan, you may be charged for both of these call segments. You would also be charged for any surcharges associated with the call.