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New WebPhone Calling Card Feature

WebPhone Plus offers great calling features at no additional cost
Do Not Disturb

Do Not Disturb is perfect for those times when you don't want to be interrupted by a phone call. When the Do Not Disturb feature is on, anyone who dials your phone number will hear a message stating that you are currently not accepting calls.

If there are family members or friends whose calls you always want to receive, you can create a four-digit Special Pass Code and share it with them. The Special Pass Code allows a caller to bypass Do Not Disturb and get in touch with you.

To turn on Do Not Disturb (from the WebPhone dialer):

  1. Select "Set Do Not Disturb" from the Account menu on the WebPhone dialer window.
  2. Do Not Disturb is now active, and no calls will be connected to your WebPhone. As a reminder, a check mark will appear beside "Set Do Not Disturb" and "DND is ON" will be displayed in the Call Status Window.
  3. To turn off Do Not Disturb, re-select "Set Do Not Disturb" from the Account menu.

To turn on Do Not Disturb (using a feature code):

  1. Press *98 and then the Dial button.
  2. Press 1 to enable Do Not Disturb.
  3. Once you hear the confirmation that Do Not Disturb has been enabled, you may press the End button.

To turn off Do Not Disturb (using a feature code):

  1. When you are ready to accept calls, press *98 and then the Dial button.
  2. Press 2 to turn off Do Not Disturb. When you hear the confirmation you may press the End button.

To set up your Special Pass Code (using a feature code):

  1. Press *98 and then the Dial button.
  2. Press 3 to access the Do Not Disturb options.
  3. Press 1 to access the Special Pass Code options and follow the instructions. You can set up and change your code and also activate and deactivate the feature.

Usage Notes:

  • If you have activated the Special Pass Code feature and a caller enters the correct four-digit code while the Do Not Disturb message is playing, the call is connected immediately and rings on your phone.
  • If you have created a Special Pass Code but have not activated the feature, all callers will be prevented from reaching you, even callers who know your Special Pass Code.
WebPhone Plus feature codes
Download a complete list of WebPhone Plus feature codes (PDF)

WebPhone User's Guide
Instructions for using this calling feature are included in the WebPhone User's Guide (PDF)

Online feature management
You can change your Do Not Disturb settings in the Manage Features section of our online account center. Login to the account center.
Frequently Asked Questions:

If Do Not Disturb is on, what will a caller hear after dialing my phone number?
When Do Not Disturb is on, incoming callers will hear this message: "The party you are calling has declined to accept this call." If your calling plan includes VoiceMail, the caller will also hear "Please hold to leave a VoiceMail message." After a pause, the caller will hear your outbound VoiceMail message and will have the opportunity to leave you a message.

How does Do Not Disturb work if Call Forwarding is also on?
Do Not Disturb will be applied before your Call Forwarding settings. If Do Not Disturb is bypassed by someone with your Special Pass Code, the call will be forwarded according to the settings you have specified.

How does Do Not Disturb work if Call Blocking is also on?
Call Blocking (which includes Selective Call Acceptance and Rejection, and Anonymous Call Rejection) will be applied before Do Not Disturb. If the call is not blocked, then Do Not Disturb will be applied. The caller will have the opportunity to use a Special Pass Code to bypass Do Not Disturb.

Will Call Return work when Do Not Disturb is on?
Yes. You can initiate a Call Return request and will still receive the Call Return notification call, even if Do Not Disturb is on.